if you need any help please don’t hesitate and write at dovile@gerabloga.com
SHIPPING
The item You buy will be shipped after Your payment received and time needed to complete Your order. It takes 1 to 14 days depending on stock.
I WILL SHIP WORLDWIDE with the Lithuania national postal services ( www.post.lt) or with DHL express shipping (it takes 2-5 days worldwide).
Please allow 10-21 days for arrival (US customers);
14-21 days for arrival (Canada customers);
7-10 days for arrival (Europe customers);
14-21 days (Australia + New-Zealand customers).
CUSTOMS DUTIES, TARIFFS AND TAXES are not included in the shipping rate or item price. Overseas buyers may be subject to them as determined by their local government and I am not responsible for these additional charges.
HOLIDAY SHIPPING: Please, make your holiday purchases as fast as you can, because the post in these months can be slow. I am not responsible if the purchase do not arrive at time! Thanks 🙂
REFUNDS AND EXCHANGES
We will do our best for our customer to be happy so please make sure the garment you are buying is the right size. We can provide you with exact measurements so you could be 100% secure you have chosen the right size.
If by any reasons you are not satisfied by the item you bought from my shop, I guarantee money return with no questions asked ONLY if the following requirements have been fulfilled:
– the item is returned in its original package and condition, UNUSED;
– for Lithuanian and other EU buyers, the item must be returned within 14 days of receiving an item;
– for US and other overseas buyers, the item must be returned within 28 days.
– If you wish to return an item, please contact me before sending it back: dovile [!at] gerabloga.com. The shipment expenses will have to be paid by the buyer.
Paypal offers to cover your refund costs! Go and register here www.paypal.eu/returns/
Please note: For your own protection, I strongly recommend that you return your goods to us by recorded delivery.
Privacy Policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or subscribe our nesletter.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Paypal, Mailchimp and any third party services.
Information I Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of knits, for example) or phone number for express shipping, if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Dovile Mikeleniene, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dovile [!at] gerabloga.com.